Accessibility statement

HealthChorus is run by Research and Metric Corporation. We want everyone to be able to join, share their opinion and get rewarded, including people who are blind or have low vision, are deaf or hard of hearing, or have motor, cognitive or learning disabilities. This statement covers healthchorus.com and the emails we send to members.

1. The short version

• The site is built to work with a keyboard and with screen readers, and nothing on it needs sound.
• The accessibility button on every page lets you choose larger text, high contrast, dark mode, reduced motion, underlined links and wider spacing.
• There are no CAPTCHA puzzles, and you are never logged out for taking your time.
• Some surveys run on our research partners' own websites and may be harder to use. You can leave any survey, and it never counts against you.
• If anything is hard to use, tell us and we will help.

Open display settings

2. Change how the site looks

Select the accessibility button, a person in a circle, at the top of any page. On wide screens it is also in the bar on the right, labelled Access. Your choices apply straight away and are saved on this device, so they stay the same next time you visit.

• Theme: light or dark. The moon and sun button switches theme in one step.
• Text size: standard, large or larger.
• High contrast: black and white with strong borders, in the light or the dark theme.
• Reduce motion: stops animations and smooth scrolling. If your device is set to reduce motion, the site does this for you.
• Underline links: makes every link easy to spot.
• Readable spacing: wider letter, word and line spacing.

Reset puts everything back. These settings stay in your browser and are never sent to us; our cookie policy explains how they are stored. Your browser's own zoom, text size and colour settings work as well.

3. How the site works for you

• Keyboard and switch access: every link, button and form can be reached with the keyboard. The first link on each page skips straight to the main content, and whatever has focus gets a thick, clear outline. Dialogs, such as the display settings, keep focus inside them and close with the Escape key.
• Screen readers: pages use clear headings, landmarks and labels, so screen readers such as NVDA, JAWS, VoiceOver and TalkBack can find their way around. Every button and field has a name, images have text descriptions, and icons that are only decoration are hidden. Messages such as a saved change or a form error are read out when they appear.
• Low vision: you can zoom to 400 percent without losing content. Pages reflow into a single column on small screens and when zoomed, so you do not have to scroll sideways, apart from wide tables, which scroll inside their own box. Text and controls are designed to meet the WCAG colour contrast ratios, and colour is never the only way we show something.
• Deaf or hard of hearing: nothing on the site needs sound and every alert is on screen. Support works through our help centre and by email, so you never need to phone us. There are no audio or video clips on the site at the moment; any we add will have captions and a transcript.
• Reading and memory: we write in plain English with short sentences, and every page uses the same header, menu and footer, with help always in the same place. Forms say in words what needs fixing. If something needs fixing when you sign up, what you typed is kept, so you do not have to start again.
• Movement and dexterity: buttons and links are large enough to tap easily, and nothing needs dragging or precise gestures. Name, email and country fields support autofill, and password managers work for log in and sign-up.
• Time: there is no time limit while you use the site and you are not logged out for being slow. Codes we send by text message last 10 minutes, and you can ask for a new one.
• Motion and flashing: nothing on the site flashes. The background animations on the home page are slow, and they stop when you switch on Reduce motion.
• Emails: every email we send has a plain text version as well as the designed version, and emails that are not about your account have an unsubscribe link.

4. Surveys and studies

• Partner surveys: many paid surveys run on the websites of research companies we work with, and we cannot control how each one is built. If a survey does not work for you, leave it. Leaving or skipping a survey never lowers your points, your level or your trust score. Tell us which survey it was and we will raise it with the partner.
• Focus groups, interviews and product tests: tell us what you need when you are invited, for example captions, a text-based interview, a sign language interpreter, someone to come with you or extra time, and we will do our best to arrange it. We only use this information to set up the study, and only with your permission.

Read the accessibility guides on our blog, written for disabled and older members.

5. Known limitations

These are the barriers we know about, and what you can do instead:

• Partner surveys may not meet the standard we set for our own pages, as explained above.
• The ID check asks for a photo of an identity document and a selfie holding a code written on paper. You can use your camera or upload photos taken another way, but this step can still be hard if you have limited hand movement or low vision. If you cannot complete it, contact us and we will agree another way to confirm your account with you.
• Connecting a social account such as Google, Facebook or LinkedIn opens that company's own sign-in page, which we do not control. It is optional, and there are other ways to verify your account.

We are not aware of other barriers on our own pages. If you find one, please tell us.

6. Standards and status

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA on every page we build. WCAG is the international standard published by the W3C, and the accessibility rules of the United States, the European Union, the United Kingdom and India are based on it.

Status: partially conformant. The pages we build are designed to meet WCAG 2.2 level AA. Content from other companies and the steps listed under known limitations do not fully meet it yet.

The site relies on HTML, CSS, WAI-ARIA and JavaScript, and is designed for recent versions of Chrome, Edge, Firefox and Safari on computers and phones.

7. Get help or report a problem

Tell us if something on the site is hard to use, or if you need information in another format, such as plain text or large print. We can also help you by email with any step you cannot complete yourself.

• Report a problem with the site in our help centre. You do not need to log in.
• Email support@healthchorus.com.
• Write to Research and Metric Corporation, 30 N Gould St, Ste R, Sheridan, Wyoming 82801, United States.

It helps to tell us the page address, what you were trying to do, and the device, browser and any assistive technology you use. We aim to reply within 2 working days. If the problem is on one of our own pages, we fix it as quickly as we can and let you know.

8. How we check the site

This statement is based on our own assessment. New and changed pages are checked with automated accessibility tests (axe-core) against the WCAG level A and AA rules before they go live, and we review them on phones, with browser zoom, in dark mode and with high contrast switched on.

We review this statement at least once a year and whenever the site changes in a big way. It was first published on 7 October 2026.